Customer Service Agent Training

Registration is Now Open!

  • This program is designed to teach the foundational aspects for service agents in a customer-centered environment.
  • The competencies have a heavy concentration on the interpersonal skills necessary to provide consistent, quality service as you learn your role as the “face” of the company.
  • Upon successful completion of the program, you will be prepared to enter the workforce with confidence.
  • Full job placement assistance will be provided upon completion of the training.
  • Customer service agent positions currently open with Synchrony, PSCU, Cyracom, and Cenlar with starting wages of $14.00-16.38/hr plus full benefits.

Training Requirements

  • Minimum age 18
  • Must have high school diploma or GED
  • No previous experience required

Training Schedule

April Class 

Date: April 16th-18th
Day & Time: Tue-Thu, 10 AM – 4 PM
Location: CPLC Engagement Center at Desert Sky Mall, 7611 W Thomas Rd, Phoenix 85033

June Class 

Date: June 4th-6th
Day & Time: Tue-Thu, 10 AM – 4 PM
Location: CPLC Engagement Center at Desert Sky Mall, 7611 W Thomas Rd, Phoenix 85033

July Class 

Date: July 16th-18th
Day & Time: Tue-Thu, 10 AM – 4 PM
Location: CPLC Engagement Center at Desert Sky Mall, 7611 W Thomas Rd, Phoenix 85033

Contact

  • Terence “Dee” Pinkston
  • terence.pinkston@cplc.org
  • 480-414-1945

Please fill out and submit the registration form below.

Find Us

Address Chicanos Por La Causa Workforce Solutions

619 N 7th Ave, Bldg. B, Phoenix, AZ 85007

7611 W Thomas Rd, Phoenix, AZ 85033

Phone 602-542-5709

Email workforce@cplc.org

Phone 602-542-5709

Website www.CPLCworkforce.org